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Questions About Ordering?

Ordering FAQ
Do you have a catalog?
How do I place an order?
Can I place an order over the phone?
Is it safe to use my credit card?
What forms of payment do you used? Can I send a check or money order?
Do you charge sales tax?
Are your products sold in my area?
How can I get a price list?

How can I add my name to your newsletter?
What is the return policy of HawaiianShavedIce.com?
How can I search your site?
What is your privacy policy?
What is the history of HawaiianShavedIce.com?
How can I cancel an order?
Do you have a minimum order?
I have a problem with an order? Who do I contact?
Do you sell gift certificates?
Do you gift-wrap?

Do you accept COD shipments?
Do you sell wholesale?

Do you sell commercial shaved ice machines, concentrates and supplies?
Can you ship a gift directly to my recipient?
Can I ship to a different address than my credit card billing address?
I don't have a shaved ice business. Can I purchase from you?
Can I establish an account? Do you accept Purchase Orders?
How can I contact you?

 


 

Ordering FAQ

 



Do you have a catalog?

 

We only offer our complete line of shaved ice machines, flavors and accessories over the internet at our website at www.HawaiianShavedIce.com. In order to keep our prices low, we do not have a print catalog available

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How do I place an order?

 

Ordering is easy at HawaiianShavedIce.com. We offer four ways to place your order: Online, Telephone, Fax or US Mail.  Below is an explanation of your ordering options.

 

Online

Use your Visa or MasterCard to place your order anytime through our secure online server. HawaiianShavedIce.com uses secure servers that utilize encryption technology, so you will never have to fear about using your credit card. All information transmitted are only seen by us and used only to process your order. 

 

Phone
Simply call us directly at 1-800-620-2869 to speak directly with one of our customer care reps. We can take your order directly over the phone or answer any questions that you may have. Generally we are available, Monday thru Friday from 9am to 5pm EST excluding holidays. If you get our voice mail, feel free to leave a message so that we may return your call as soon as possible. You can also email us directly at CustomerCare@HawaiianShavedIce.com

 

Fax
Using a fax to place an order is also easy. Just print our Fax/Mail Order Form (PDF Format 69 KB), fill out the necessary information and fax the form anytime to (770)-234-6333

 

US Mail
If you would like to pay by check, money order, or credit card, ordering by US Mail is also easy. Simply print our Fax/Mail Order Form (PDF Format 69 KB), fill out the required information and mail to:


1-800-Shaved-Ice
Mail Order Department
PO Box 10
Newton Grove NC 28366

Checks and money orders must be denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code), located on the bottom of the check.

You will need to download and install Acrobat Reader on your computer prior to downloading our PDF-Formatted Fax/Mail order form. If your computer does not have Acrobat Reader please click on the following link below.

www.adobe.comDownload and install Acrobat Reader for free to view and print our Fax/Mail Order Form.

 

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Can I place an order over the phone?

 

Simply call us directly at 1-800-620-2869 to speak directly with one of our customer care reps. We can take your order directly over the phone or answer any questions that you may have. Generally we are available, Monday thru Friday from 9am to 5pm EST excluding holidays. If you get our voice mail, feel free to leave a message so that we may return your call as soon as possible. You can also email us directly at CustomerCare@HawaiianShavedIce.com

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Is it safe to use my credit card?

 

Absolutely, shopping at HawaiianShavedIce.com is safe. Every credit card purchase you make at HawaiianShavedIce.com is backed by the 110% Safe and Secure Guarantee.  HawaiianShavedIce.com uses secure servers that utilize encryption technology, so that only 1-800-Shaved-Ice.com can read a buyer's personal information.

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What forms of payment do you used? Can I send a check or money order?

 

We accept Visa, MasterCard, American Express and Discover through our online store. In addition, we accept checks and money orders through the mail that are denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code), located on the bottom of the check. Checks will require a ten day waiting period before shipment will occur.

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Do you charge sales tax?

 

State laws require companies to collect sales tax from residents where the company has established offices. The HawaiianShavedIce.com main office and warehouse are in North Carolina therefore we only collect sales tax on orders shipped to locations in the state of North Carolina. No sales tax will be charged to shipments outside of North Carolina. 

 

If you intend to purchase items for resale and your business in located in the state of North Carolina, download Form-E-590, NC Department of Revenue Certificate of Resale.  Complete the form, and fax to 770-234-6333 or mail to HawaiianShavedIce.com, PO Box 10, Newton Grove, NC 28366.  We will need to keep this form on file for any tax exempt purchases.  Businesses located outside of North Carolina do not have to complete the form.  You will need Adobe Acrobat Reader on your computer to view and print the form above.  If needed, you download the software below.

 

www.adobe.comDownload and install Acrobat Reader for free to view and print our Fax/Mail Order Form.

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Are your products sold in my area?

 

We only offer our complete line of shaved ice machines, flavors and accessories over the internet at our website at www.HawaiianShavedIce.com. You may place your order over our secure server or you may call toll free 1-800-620-2869 and we can take your order over the phone. 

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How can I get a price list?

 

Unfortunately we do not have a print catalog available.  Please visit out website at www.HawaiianShavedIce.com to see our current prices.

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How can I add my name to your newsletter?

 

You may sign up for our newsletter by entering your email address at the top of any page on our website to receive specials and other information.

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What is the return policy of HawaiianShavedIce.com?

 

HawaiianShavedIce.com offers a "No Questions Asked" 100% Money Back Guarantee. In essence, if you are unsatisfied with any of our products simply return them within 30 days for a full refund.

Maybe you changed your mind and wanted the Electric Home Shaver instead of a Manual Home Shaver or maybe one of our HawaiianShavedIce.com Premium Bottles of Flavor didn't live up to your expectations. What ever the reason, carefully repack the products in the packaging they came in and return them to:

HawaiianShavedIce.com
Attn: Return Dept.
321 Goldsboro Street
Newton Grove NC 28366

Be sure to enclose the original invoice or a copy of the invoice so that we can issue a refund.

You must pay your return and original shipping costs. Items returned after 30 calendar days from the date of purchased will be charged a 30% restocking fee.

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How can I search your site?

 

Visit our search page to search our site.

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What is your privacy policy?

 

View our privacy policy for additional information.

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What is the history of HawaiianShavedIce.com?

 

Starting out over 8 years ago, we had one Shaved Ice Stand and one employee. Today, years later, we boast to have tens of thousands of satisfied customers. In addition, our products and parent company have been featured in the Wall Street Journal, TV Guide, CNN and the Oxygen Network. Our proudest achievement was the distinguished award of “Best Overall” by the Wall Street Journal in July of 2002. This award paid tribute to our excellent products, superior customer service and unmatched syrup flavors.

From our hands-on-experience in the Shaved Ice Industry, we are able to offer to you the best, most affordable Shaved Ice Machines, Flavors and Accessories.

Our shaved ice machines are made with the highest standards in order to produce mountains of fine, fluffy, powdery snow. We offer 3 affordable models including two electric models.

To find our premium shaved ice syrups, we have searched the world over for the truest and most mouth-watering flavors. We traveled into the kitchens of some of the top flavor distributors and hand picked ingredients for each flavor. This allows us to sell you a premium flavor that we know you will enjoy so much, you will come back for more.

We at HawaiianShavedIce.com stand behind everything that we sell and guarantee that you will be fully satisfied with all of our products. If not simply return your order for a full refund. Guaranteed!  View our return policy for additional return information.

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How can I cancel an order?

 

If you would like to cancel an order please call us at email us at CustomerCare@HawaiianShavedIce.com or call 1-800-620-2869 as soon as possible.  We ship orders very quickly, often the same business day!  If your order has been shipped, we will be unable to cancel the order and you will be responsible for returning any items that you did not wish to order.

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Do you have a minimum order?

 

We do not have a minimum order amount.  

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I have a problem with an order? Who do I contact?

If something is wrong with an order you placed with HawaiianShavedIce.com, we certainly want to help you. Please read the information below for more on how to proceed. 

Do you need to cancel or change an order that has not yet entered the shipping process? If you would like to cancel an order please call us at email us at CustomerCare@HawaiianShavedIce.com  or call 1-800-620-2869 as soon as possible.  We ship orders very quickly, often the same business day!  If your order has been shipped, we will be unable to cancel the order and you will be responsible for returning any items that you did not wish to order.

Did you receive a damaged or defective item? Please email us at CustomerCare@HawaiianShavedIce.com or call 1-800-620-2869.  In your email please include the shipping address along with your order number.  Your order number can often be found at the top of your invoice or packing slip.

Are you missing an item? Check the packing slip that was included with your shipment. Also check the items in your shipment carefully.  If you are missing a spare blade, be sure to look in any bags that was included with your shipment.  Usually the blades are placed in small brown envelopes and often placed in the same bag with bottle pourers or other items.  It the item does not turn up please email us at CustomerCare@HawaiianShavedIce.com or call 1-800-620-2869.  In your email please include the shipping address along with your order number.  Your order number can often be found at the top of your invoice or packing slip.

Did you receive the wrong item? Please email us at CustomerCare@HawaiianShavedIce.com or call 1-800-620-2869.  In your email please include the shipping address along with your order number.  Your order number can often be found at the top of your invoice or packing slip.

Wondering where your order is? When you place an order with HawaiianShavedIce.com we automatically send you an order confirmation via email.  The email includes the all pertinent information such date of order, products ordered, shipping address, mailing address and total cost including shipping and any applicable taxes.  In addition, we include a link (at the top of the email) where you can view you order status any time. This link will carry you to your original order form. From there you can check to see if you products have been shipped and if so, get the UPS Tracking number for your shipment.


If for some reason you do not receive a confirmation email or need additional help, please email us at CustomerCare@HawaiianShavedIce.com

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Do you sell gift certificates?

 

Yes, visit our gift certificates page for additional information.

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Do you gift-wrap?

 

Unfortunately due to the nature of our items, we do not gift wrap.  However, we can ship your gift recipient if needed.  To ship to an address other than yours, simply enter the desired shipping address in the shipping field of our order form.  You can even include a gift message if needed.  Don't forget to enter your credit card information under the billing address and payment method field.  A packing slip will be include with shipment. Prices will not appear on the packing slip.

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Do you accept COD shipments?

 

Occasionally, we accept COD shipments.  There is a $7.00 surcharge for all COD shipments. All COD shipments must be paid with a money order.  Please call 1-800-620-2869 for additional information. 

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Do you sell wholesale?

 

Please call 1-800-620-2869 for additional wholesale information.  If you are looking for commercial shaved ice and snow cone equipment and supplies please visit our sister website at www.1-800-Shaved-Ice.com.  This site is dedicated to the shaved ice and snow cone business.

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Do you sell commercial shaved ice machines, concentrates and supplies?

 

Our site specializes in home shaved ice machines and supplies.  For commercial shaved ice and snow cone machines, flavor concentrates and supplies please visit our sister website at www.1-800-Shaved-Ice.com.  This site is our commercial shaved ice division for our company.

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Can you ship a gift directly to my recipient?

 

Sure, no problem!  To ship to an address other than yours, simply enter the desired shipping address in the shipping field of our order form.  You can even include a gift message if needed.  Don't forget to enter your credit card information under the billing address and payment method field.  A packing slip (containing no prices) will be include with shipment.

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Can I ship to a different address than my credit card billing address?

 

Yes!  If you would prefer to ship your order to your place of employment or other location, simply enter the desired shipping address in the shipping field of our order form.  For the billing information in our order form, enter your credit card billing address.  Also long as we can verify your credit card billing address, we will be happy to ship the order to any address.

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I don't have a shaved ice business. Can I purchase from you?

 

Yes!  Almost all of our customers use our products strictly for personal use.  If you are looking for commercial shaved ice and snow cone equipment and supplies please visit our sister website at www.1-800-Shaved-Ice.com.  This site is dedicated to the shaved ice and snow cone business.

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Can I establish an account? Do you accept Purchase Orders?

 

We occasionally accept PO accounts.  Please call us at 1-800-620-2869 for additional information.

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How can I contact you?

 

HawaiianShavedIce.com
Post Office Box 10
321 Goldsboro Street
Newton Grove, North Carolina 28366

Toll Free 1-800-620-2869
Fax 770-234-6333

Email CustomerCare@HawaiianShavedIce.com    

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