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Questions About Shipping?

Shipping FAQ
What is your shipping policy?
Where do you ship from?
What are your shipping rates? How do you charge for shipping?

Can you ship to a PO Box?
Do you ship outside the United States?
How long will my order take to arrive to my destination?
Where's my order? How can I track my order

I have my tracking number.  How do I use it?
My order is a gift for my someone in my household. Can you ship in an unmarked shipping box?



Shipping FAQ

 



What is your shipping policy?

 

At HawaiianShavedIce.com we try to give you a variety of shipping choices while keeping your costs to a minimum. We offer the following services through UPS;

           Ground
           Next Day Air
           2nd Day Air
           3 Day Select
           US Priority Mail - shipments to APO/FPO, HI, AK, PR


Orders received Monday through Friday by 1 PM Eastern time will usually ship the same day. Orders received on weekends, holidays or after 1 PM Eastern will usually ship the next business day.

Orders shipped via UPS Ground will take from 2 to 7 business days for transit.

Please note that UPS does not count the date of shipment as a transit day. For example, if your order is shipped on Wednesday, the first transit day is Thursday, not Wednesday. In addition, transit days do not include Saturday or Sunday, as well as major holidays.

Major Holidays generally include, but are not limited to, New Years Eve, New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, the friday after Thanksgiving, and Christmas.

Orders shipped via 3 Day Select will take 3 business days from date of shipment.

Examples: A 3 Day Select Package shipped on Tuesday will arrive on Friday. A 3 Day Select Package shipped on Friday will arrive on Wednesday of the following week.

Orders shipped via 2 Day Air will take 2 business days from date of shipment.

Examples: A 2nd Day Air Package shipped on Tuesday will arrive on Thursday. A 2nd Day Air Package shipped on Friday will arrive on Tuesday of the following week.

Orders shipped via Next Day Air will take 1 business day from the date of shipment.

Examples: A Next Day Air Package shipped on Tuesday will arrive on Wednesday. A Next Day Air Package shipping on Friday will arrive on Monday of the next week.

Orders shipped via US Priority Mail will take 2 to 4 days however the transit time is not guaranteed by the US Postal Service.

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How long will my order take to arrive to my destination?

 

Orders shipped via UPS Ground will take from 2 to 7 business days for transit.

Orders shipped via 3 Day Select will take 3 business days from date of shipment.

Orders shipped via 2 Day Air will take 2 business days from date of shipment.

Orders shipped via Next Day Air will take 1 business day from the date of shipment.

 

Orders shipped via US Priority Mail will take 2 to 4 days however the transit time is not guaranteed by the US Postal Service.




Most larger orders will be shipped LTL Motor Freight by FedEx Freight services and will take between 2 to 7 business days.

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Where do you ship from?

 

Almost all orders will ship from our warehouse in North Carolina.  Occasionally, we may have to drop ship certain items from various locations throughout the country.

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What are your shipping rates? How do you charge for shipping?

 

Like most catalog and internet retailers, HawaiianShavedIce.com charges for shipping. Due to the nature of our items, the shipping and handling cost is based on weight. Once you place your order, our online software will automatically calculate your exact shipping charges based upon your address and the weight of the items you purchased. However our website cannot calculate shipping charges for items over 150 lbs. For these heavier shipments, we will calculate the shipping charges and add the charges to your invoice.

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Can you ship to a PO Box?

 

Unfortunately, we cannot ship to a PO Box.  We can only ship to street address.  For additional information, please email us at CustomerCare@HawaiianShavedIce.com or call 1-800-620-2869

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Do you ship outside the United States?

 

At this time we only ship to the entire United States and it's territories.  We can also ship to Puerto Rico, Guam, and FPO/APO address.  We do not ship to Canada or other countries.

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Where's my order? How can I track my order? 

 

When you place an order with 1-800-Shaved-Ice.com we automatically send you an order confirmation via email.  The email includes the all pertinent information such date of order, products ordered, shipping address, mailing address and total cost including shipping and any applicable taxes.  In addition, we include a link (at the top of the email) where you can view you order status any time. This link will carry you to your original order form. From there you can check to see if you products have been shipped and if so, get the UPS Tracking number for your shipment.

 

If the link in your email does not work, you can visit the UPS website at www.UPS.com or call 1-800-742-5877. You will need your UPS tracking number found in your email when you call.  The tracking number will start with "1Z2089AR _ _ _ _ _"


If for some reason you do not receive a confirmation email or need additional help, please email us at CustomerCare@HawaiianShavedIce.com.

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I have my tracking number.  How do I use it?

 

Please visit the UPS website at www.UPS.com or call UPS directly at 1-800-742-5877. 

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My order is a gift for my someone in my household. Can you ship in an unmarked shipping box?  

 

No problem!  During checkout you can indicate if a unmarked box is needed.  If calling in your order be sure to mention you request to our customer care rep.

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